Warranty and RMA Policies
Technology Corp. provides customers with complete product warrant and
RMA services. Please refer to the following document on detailed
product warranty and RMA terms of service and related matters in
order to receive the most complete warranty and services.
3 years warranty service for Zippy products starting from the
purchase date, except for special products or situations. Special
products are identified by checking the barcode sticker on the
damaged or unidentifiable RMA information tags including: barcode
no. and model label etc.
due to elements including: natural or man-made disasters,
self-alterations, bad usage habits or poor usage environments (such
as oily environments, heavy dust or invasion of foreign objects)
not due to elements not caused by the product itself, such as
damages caused by connected external devices etc.
caused by using other peripheral products that did not meet the
requirements by Zippy.
or disassembling of the product not by Zippy professional
caused during transportation.
and RMA Service
repairs within warranty conditions are no problem; Zippy RMA center
will pack the repaired product and send it back to you free of
(Dead on Arrival)
new products found within 3 months counting from the date labelled on
the barcode no. are regarded as DOA. Please contact the dealer that
sold you the Zippy product or the Zippy sales representative directly
to discuss processing matters if any DOAs are found. Where is the
barcode no.? Please click here for detailed image illustration.
warranty period has ended or any situation in the warranty exclusions
has occurred, the Zippy RMA center will give a quoted price after
performing an evaluation (such as testing fee or repair fee etc.). In
some situations, Zippy may inform the customer that the damage of the
product might be too severe and is unrepairable, or that it is not
recommended to repair due to safety considerations; in these cases a
portion of the cost for testing might still be charged depending on
Customers that have RMA conditions otherwise stated on their
contracts (such as ODM/OEM etc.) are not restricted by the terms
ZIPPY RMA center has the right to perform other explanations to
local RMA services (such as the splitting principle of
transportation fee of RMA products), and is also not restricted by
the terms mentioned above.
RMA (Return Material Authorization) process is applicable for
defective products found over 3 months (including) counting from the
date labelled on the barcode no.
designed a convenient e-RMA repair system; please acquire a login
account and password from the Zippy RMA center if you are using this
system for the first time. (Please click here to register for RMA)
will require you to enter the barcode no. first when registering for
RMA on the system; so please first check if the RMA product has all
the required information.
will collect customer information through the system when executing
maintenance services, such as contacts, phone number, address and
e-mail etc. Zippy guarantees that these information will only be
enterprises, sponsors, cooperating partners, and will not randomly
spread the personal information of the consumer or customer to a
third party. However, Zippy will moderately disclose or use your
information when required by law, or for management and other
purposes to maintain or improve our services.
RMA locations of Zippy include: Taiwan, East and West Coast of
U.S.A, Germany and China. You can choose the service location
closest to you in the e-RMA system to perform repairs, or you may
contact Zippy headquarters in Taiwan directly.
you are unable to identify your RMA location or have other questions
concerning your product, please contact a Zippy sales representative
directly or the RMA center; you may also send your queries directly
completing the registration on the e-RMA system, the system will
automatically assign a RMA Num. Please fill in the reason for
malfunctioning as detailed and as accurately as possible in order
for the RMA center to accurately solve the problem; you can login to
the e-RMA system at any time to check on the repair process and
receive related repair information when repair is completed.
first check the integrity of the product to repair when sending it
back to Zippy, and please ensure that the package of the product
itself is able to withstand the impacts during transportation. If
the product to repair is incomplete or damaged due to poor
packaging, the RMA center will charge you related fees depending on
write the RMA no. assigned to you on the packaging of the product
and the attached document; and please fill in your address
accurately in the e-RMA system after sending the product so that
both parties can accurately identify the shipping progress of the
product. (Sending information: Consign method such as UPS or DHL
etc., consign order number, number of boxes etc.) The sender will be
held responsible for the freight if the product was miss-sent or
returned due to insufficient information provided by the sender.
exchanged defective component will not be returned to the customer
with the repaired product. All quoted prices for product repairs do
not include freight; freight is prepaid by the sender each trip.
(which means that you are responsible for the freight when you are
sending the product to repair to the RMA center, and Zippy will pay
for the freight when returning the repaired product to you; your
Zippy sales representative will otherwise notify you when there are
centers in the U.S. are only responsible for domestic freight; RMA
customers please provide your UPS/DHL account for return shipping.
calculation method: Fees may be different due to the different
reasons for malfunction and the different negotiated prices between
the RMA centers and the customer; please contact the Zippy RMA
location closest to you for details.
order to avoid aged components causing burden to the system and to
reduce the freight paid by both parties, starting from today we will
no longer provide repair services for products that have a
manufactured date of over 5 years; please contact a Zippy sales
representative to purchase new replacement products directly.
Exceptions will only be based on the agreement between the local RMA
center and the customer.
the product to repair reaches the RMA center, function tests can
only be performed and parts can only be replaced according to the
standard of actual product received and may not be able to be fully
replaced with the standards of a new product (such as iron brackets
and screws etc.); please note that there may be fees required if the
customer demands to have all accessories filled. If any non-Zippy
products or non-related attachments are sent back along with the
product, please include a detailed list of these items; Zippy is not
responsible for the safekeeping and returning of any items that are
not clearly listed.
the RMA center is not able to contact the customer at the contact
information provided after giving the quoted price or repair, the
customer must agree to automatically waiver the repaired product
after one month and Zippy will have the right to dispose of the
repaired product on its own.
If there are
no special situations such as special damages or shortage of
materials etc., the RMA center will finish processing and return the
product to you within 14 working days (not including holidays); the
RMA center will actively contact you for confirmation if there are
When a product
with expired warranty is repaired, an extended 3 month factory
warranty will be provided for the repaired component.
may be announced and adjusted at any time depending on the
circumstances; Zippy has the final adjudication and interpretation
rights to the various policies of this system.